Recruitment of a Consultant (Firm) to Support the City of Kinshasa in the Formulation of its Provincial Digital Operational Plan for 2030 (PPON H2030)

Detailed Project Description

The assignment forms part of the KIN ELENDA Project, which aims to support the City of Kinshasa in developing its Provincial Digital Operational Plan for 2030, with a view to modernising the administration and strengthening urban resilience through digital transformation.

Overall objective
To improve access to infrastructure, public services and socio-economic opportunities whilst enhancing the efficiency and urban governance of the City of Kinshasa through digital technology.

Specific objectives
• Identify and prioritise the services to be digitised,
• Ensure their continuous availability via digital platforms,
• Expand access channels (internet, mobile, kiosks),
• Adapt solutions for vulnerable populations,
• Simplify administrative procedures,
• Enhance transparency through open data and propose sector-specific digital transformation scenarios.

Expected outcomes
• A structured and operational digital plan (PPON 2030),
• Digitised public services accessible 24/7,
• An improved user experience,
• Reduced waiting times and travel,
• Greater digital inclusion and a more transparent provincial administration,
• Efficient and citizen- and enterprise-oriented